Customer service, is considered to be one of the most important core value of any business, as that can be detrimental to the business if it is not very good.
There are many different ways and mediums in which customer service is delivered, it can be via a phone conversation, actual and face to face interaction, or any form as to which you are facing a customer.
At the same time, there are different strategies in providing excellent customer service, and there had been more courses and training given to many employees to sharpen their customer service to ensure that the business fore liners can give the good first impression to the customers. But then, it is important that you know about the importance of having this specific core skills so that you will have a solid foundation and understanding as to how it can be useful for any business.
The basics of customer service revolves in the different elements and one of these is respecting in a way that you make your customer feel important and appreciated making them feel valued no matter who they are.
When you show that you understand the customer, they will give you that benefit of the doubt and they will learn to trust you, and when you provide them that kind of understanding they need in what they are there for they will feel the comfort and ease as well. A customer will feel more comfortable and convenient if, for whatever situation it may be, they see that you are listening to what they have to say, what they comment on, or what they are venting out, and as you show you listen you can easily empathize and this leading you to appease the customer so you can shove him or her to the right path or discussion.
Customers can feel how they are being treated by looking at you or sensing the tone of your voice, therefore make sure that either in good or bad conversation always maintain politeness in the way you respond, maintaining proper posture and neutral expression, as this will tell them that you are a controlled person and you are not swayed, thus will they also show respect to you.
Overall, the complete package of customer service will fall on how you deliver, how you keep your commitments and promises, and how you go the extra mile to provide the service even if it is beyond the call of duty, that will make the customer satisfied at all cost. There are many ways available to learn customer service, in any way you can, and when that is mastered you can be assured that your customers will not be adamant to give you that 5 star rating in your services.
Poor customer service drives the customers away, but excellent customer service attracts more customers and retains those that have been consistently patronizing your business.